Shipping Policy
Build times, delivery estimates and what to do if a shipment goes missing.
Build time
Standard fabrication is about 2 weeks from the moment you approve your mockup (faster turnaround available with express shipping). The clock starts at approval, not at first enquiry.
Express turnaround
If you are working to an opening, a wedding or an event date, say so when you request the quote. We confirm in writing whether the date is achievable before you pay.
Delivery
Signs ship flat-packed and well protected, by ground carrier, typically 2–5 business days in transit. Tracking is sent as soon as the shipment leaves. Larger signs ship sectioned with alignment marks.
Addresses
Check your shipping address before approval — carriers charge to redirect in transit and we pass that through at cost.
Lost or damaged shipments
If tracking stalls or a carton arrives damaged, send photos and we open the carrier claim and rebuild or refund the affected portion. You do not have to deal with the carrier yourself.
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